Privacy Policy

1. Information We Collect

We collect information necessary to process your orders, provide customer support, and improve your shopping experience:

• Contact Information: Your name, email address, phone number, and shipping/billing addresses when you make a purchase.
• Payment Information: All transactions are handled securely by our payment processor, Stripe. We do not store your credit card details on our servers.
• Partner & QR Data: If you scan a QR code at one of our partner grocery stores, we log the store code and time of the scan to attribute commissions and analyze regional plant demand.
• Technical Data: Your IP address, browser type, and device information are collected via standard server logs for security and performance auditing.

2. How We Use Your Information

We use your data strictly for business operations:

• Processing and shipping your plant orders.
• Sending automated order confirmations and tracking links.
• Providing personalized care support (such as reviewing plant photos you submit).
• Attributing commissions to our Field Partners.
• Improving our website performance and regional plant availability.

3. Sharing with Third Parties

We do not sell, rent, or trade your personal information. We only share data with trusted services necessary to run our business:

• Stripe: To securely process credit card transactions.
• Shipping Carriers (e.g., USPS, UPS): To deliver your live plant orders.
• Service Providers: Standard cloud infrastructure and database hosts (like Neon) that host our encrypted application data.

4. Data Security & Retention

We employ industry-standard security measures to protect your personal data. We retain order records and support tickets only as long as necessary for tax compliance, accounting, and customer service purposes.

5. Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or ask for your contact information to be deleted from our customer records. To do so, please contact us at support@bogbloom.com.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revision date.