Shipping
Ship early in the week when possible. Hold live plants during unsafe heat, freezing weather, or weekend-delay risk.
Customer trust
Clear policies before live plants go in boxes.
Live plants need clear expectations. Shipping windows, replacement terms, and support instructions should be easy to understand before anyone checks out.
Live arrival
Customers should report severe shipping damage promptly with clear photos of the plant, packaging, and label.
Care support
Support starts with plant name, arrival date, water source, light source, temperature, and photos.
Compliance
Avoid international shipping and regulated species until the Compliance Agent and owner review the product.
Replacement draft
Protect trust without bleeding cash.
The policy should encourage fast photo reporting, clear care evidence, and fair replacement decisions.
- Require clear arrival photos for damage or severe wilt.
- Ask for water source and light conditions before care conclusions.
- Do not guarantee outcomes after avoidable care mistakes.
- Use weather holds when shipping risk is high.
- Refunds and replacements are reviewed case by case.